This page explains the Translation and Interpreting Unit's booking and cancellation policy as of 1 April 2011.
Cancellations
All bookings (except BSL bookings)
Cancelled more than 48 hours in advance - no charge
Cancelled within 48 hours - 50% charge
Cancelled within 24 hours - 100% charge
BSL bookings
Cancelled with more than 14 days notice - administration fee applies
Cancelled with less than 14 but more than 7 days notice - 50% charge
Cancelled with less than 7 days notice - 100% charge
Late bookings
A 15% surcharge is payable for short notice bookings (short notice is considered 24 hours for face to face or telephone translations and 48 hourrs for written translations )
Out of hours
Out of hours weekdays (5.30pm - 8.30am) and weekends will incur a 50% surcharge (including BSL)
Public holidays - will incur a 100% surcharge (including BSL)
Travel
Travel expenses have been capped at a maximum of £6 for travel within Hounslow, Ealing and Richmond Boroughs. This cost is included in the first hour of all bookings.
Travel expenses will be charged at the going rate for travel
outside of these areas.
General
All bookings (internal or external) must have a cost code or purchase order – if you do not have a cost code or purchase order we will be unable to accept your booking
All cancellations must be made in writing and these will be confirmed back to clients.
Contact us
Translation and Interpreting Services
Civic Centre
Lampton Road
Hounslow
TW3 4DN
You can call us during office hours on our Language Helpline:
Tel: 020 8583 2299
Fax: 020 8583 3071
E-mail: interpreters@hounslow.gov.uk
Our offices are open from Monday to Friday 8.30am to 5.30pm.