We deal with all aspects of civil consumer protection law, particularly buyers and sellers rights and obligations.
We provide advice, mediate in appropriate cases and occasionally will assist at court where necessary.
This service is provided in conjunction with the first tier advice from Consumer Direct.
Consumer self-help advice sheets
Trading Standards provide self-help advice sheets on a range of topics.
Problems with goods
Problems with services
Problems with cars
If you are in dispute
Other consumer problems
Consumers/buyer's rights (including selling methods)
These can be viewed from Trading Standards Central which has regularly updated information on recent cases and trends.
Contact Consumer direct
Consumer Direct is a telephone and online consumer advice service, providing first level advice and information on a wide range of consumer problems.
Tel: 08454 04 05 06
Web: www.consumerdirect.gov.uk,
Opening hours
8.00am to 6.30pm Monday to Friday
9.00am to 1.00pm on Saturday
Closed on bank holidays and public holidays
Making a complaint
Web: Make a complaint at www.consumerdirect.gov.uk
Contact us
More complex problems, or complaints requiring further investigation or assistance should be referred to us at:
Trading Standards
Business Regulations Section
Street Management & Public Protection Department
Civic Centre
Lampton Road
Hounslow
TW3 4DN
Tel: 020 8583 5555
Fax: 020 8583 5130
E-mail: tradingstandards@hounslow.gov.uk
Monday to Thursday 8.45 – 5pm
Friday 8.45 – 4.45pm