Council tax benefit is paid to those who pay rent and are on a low income, on Income Support or who receive Job Seeker's Allowance. Your benefit entitlements will depend on your personal circumstances.
How to claim
You will need to complete a claim form, available to download from this page.
Completing the form
Check list
Please check that you have completed the following points before sending in your form:
Have you completed every section?
Have you signed and dated the form?
Have you enclosed copies or proof of your savings and income?
If you are a private tenant, have you provided evidence of your tenancy agreement and rental charge?
If you are on benefit, have you included evidence of your entitlement to income Support or Job Seekers Allowance?
If you do not complete the form in full, or do not enclose all the proof required, your claim may be delayed. The benefits office will write to you asking for additional information.
Renewing your benefit
If you are currently receiving council tax benefit we will send you a renewal claim form a set period of time before a claim is due for renewal. If you have not received your renewal form and feel that you should have already received one, contact us immediately.
Work out your entitlement to benefits and tax credits
People are missing out on benefits and tax credits worth more than £5 billion a year. Hounslow's free calculator can help you work out your entitlement.
The calculator is free to use and no personal information is required, ensuring that your use of the calculator remains anonymous.
Contact us
Book a face-to-face appointment in advance
Council tax benefit decisions, revisions, disputes and appeals
Welfare Benefits and Money Advice Unit
Civic Centre
Lampton Road
Hounslow
TW3 4DN
Tel: 020 8583 5016
Hours: 2pm to 5pm on Tuesdays and 4pm to 7pm on Thursdays.