Hounslow Council


Family Information Service

The Hounslow Family Information Service provides information, advice and guidance on a range of services, activities and entitlements for families with children and young people aged 0-19 years.

This includes information on:

  • Childcare

  • Parent and toddler groups

  • Early education, nursery and starting school

  • Children’s centres

  • Financial assistance for families using childcare

  • Services for children and young people with a disability or special educational need

  • Health services for families

  • Activities for children and young people

  • Parenting support

  • Services, publications, websites, organisations and support groups for families in need of additional assistance and support

Child protection

Protecting children and young people is everyone's responsibility, so it is important to contact us if you have any concerns about a child being harmed or at risk of harm. Children and their parents may need urgent help.

Please visit  What to do if you are worried about a child for more information.

Contact us

Email: fis@hounslow.gov.uk

Helpline: 0800 783 1696 or 020 8583 3470

We are available from 9am-5pm Monday – Friday. A voicemail facility operates on our helpline outside of these hours.