We produce publications on a whole range of services for our customers.
You can download and print the documents by clicking on the links below.
Please note that you will need Adobe Acrobat Reader to view these documents. Download Adobe Acrobat Reader available on this page under external links.
If you are having trouble viewing the documents, please call us on 020 8583 3112 and we will arrange to send you a copy in the post.
Booklets
Care and repair (
PDF Help, size 743kb)
An advisory and support service to help disabled and older residents repair and improve their homes.
Community access services
A base for residents to socialise, meet friends and find new opportunities.
Falls booklet ( PDF Help, size 746kb)
March 2011
Information on reducing the risk of falls and injury.
Handyperson scheme ( PDF Help, size 821kb)
A service to help older and disabled residents with minor repair work around the home
Paying for adult social care servcies (non- residential) ( PDF Help, size 331kb)
This leaflet works out what you will need to pay towards the cost of care services
Putting People First ( PDF Help, size 352kb)
February 2010
Find out how you can get support to live independently.
Factsheets
Adult abuse ( PDF Help, size 77kb)
August 2011
How you can get help for yourself or someone you know in the event of abuse.
Carer short break voucher scheme ( PDF Help, size 92kb)
July 2011
Help with care charges for carers who need a break.
Choosing and paying for a care home ( PDF Help, size 123kb)
August 2011
Information about finding a care home and what you might have to pay.
Domestic Violence ( PDF Help, size 129kb)
July 2011
How to get help for yourself or someone you know.
Equipment and adaptations ( PDF Help, size 70kb)
August 2011
Find out about specialist equipment and adaptations to help you around the home.
Making your experience count ( PDF Help, size 147kb)
August 2011
Tells you how to make a complaint, compliment, comment or concern about our services.
Positive mental health and wellbeing ( PDF Help, size 107kb)
July 2011
Advice about health, wellbeing and how to cope with problems.
Paying the full cost of your care home ( PDF Help, size 51kb)
July 2011
Information for people thinking of moving into a care home.
Support for people with a learning disability ( PDF Help, size 116kb)
August 2011
Find out about local services and how to apply for them
The Wellbeing Collection booklist ( PDF Help, size 102kb)
July 2011
A range of quality books to help with life challenges.
Putting People First - factsheets
Contributing towards your personal budget ( PDF Help, size 169kb)
Helping you to manage your personal budget ( PDF Help, size 176kb)
Using a Prepaid card- paying for social care services ( PDF Help, size 812kb)
Arranging one to one support - personal budget ( PDF Help, size 158kb)
For further information contact the Adult Access Team
Email: adultsocialcare@hounslow.gov.uk
Telephone: 020 8583 3100
41 New Heston Road,
Heston, TW5 0LW
Opening Hours Monday - Friday 8:45am - 5pm
Sign language video link available